Privacy policy

PRIVACY POLICY
Last updated: 18 September 2026

Blessing M Digital respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Blessing M Digital collects, uses, stores, discloses and protects personal information when you visit https://blessingmdigital.co.za, create an account, place an order, purchase a digital product, purchase or enquire about a service, communicate with us, or otherwise use our website and related services.

For purposes of this Privacy Policy, “Blessing M Digital”, “we”, “us” and “our” refer to Blessing M Digital, a sole proprietorship operating in the Republic of South Africa.

“You” and “your” refer to any person who visits, accesses, purchases from or otherwise uses our website or Services.

Our website and online store are powered by Shopify. Shopify provides technology and infrastructure that allows us to operate our online store and process transactions. Shopify may separately process personal information in accordance with Shopify’s own privacy policies. Shopify’s current privacy policy is available at:

https://www.shopify.com/legal/privacy

This Privacy Policy should be read together with our Terms of Service and any other policies published on our website.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Nothing in this Privacy Policy removes, restricts or limits any right or protection available to you under applicable South African law where such removal, restriction or limitation would be unlawful.

1. SOUTH AFRICAN PRIVACY LAW

Blessing M Digital processes personal information in accordance with applicable South African privacy and electronic-commerce laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and other applicable legislation.

POPIA establishes conditions for the lawful processing of personal information and provides rights to data subjects concerning their personal information.

1. WHO IS RESPONSIBLE FOR YOUR PERSONAL INFORMATION?

Blessing M Digital is responsible for personal information processed through our website and Services, to the extent that we determine the purpose and means of processing.

For privacy-related questions, requests or complaints, you may contact us at:

Blessing M Digital

Email: hello@blessingmdigital.co.za

Phone: +27 73 522 602

Information Officer contact:
hello@blessingmdigital.co.za

We may request additional information from you to verify your identity before processing certain privacy requests.

1. PERSONAL INFORMATION WE MAY COLLECT

The personal information we collect depends on how you interact with us.

This may include:

3.1 Contact information

Your name, surname, email address, telephone number, billing information and other contact details that you provide to us.

3.2 Account information

Where customer accounts are enabled, we may collect your account email address, account information, login credentials, preferences, saved information and other information associated with your account.

Passwords are intended to be processed through the systems used to operate customer accounts and should never be voluntarily sent to us by email or through unsecured communications.

3.3 Order and transaction information

We may collect information relating to your purchases, including the products or services purchased, order number, transaction date, order status, amount paid, discounts, refunds, cancellations and related transaction information.

3.4 Payment information

Payment transactions may be processed by third-party payment providers, including PayFast, Paystack and Shopify Payments.

Depending on the payment method used, payment providers may process payment-card, banking and transaction information.

We generally do not need to receive or store your full payment-card number ourselves where the relevant payment provider processes that information directly.

For EFT payments, we may receive or process information contained in proof of payment, payment references, payer information and transaction confirmations.

3.5 Customer communications

If you contact us by email, telephone, website forms, social media, messaging services or other communication channels, we may process the information included in your communication and any information reasonably necessary to respond.

3.6 Digital-product information

When you purchase digital products, we may process information necessary to confirm payment, provide download access, deliver files, provide support and maintain records of the transaction.

3.7 Service and project information

If you purchase or enquire about one of our services, we may process information required to perform the service.

Depending on the service, this may include business information, website information, social-media information, brand assets, photographs, videos, documents, CV or resume information, employment-related information, contact details, project instructions and other information you voluntarily provide.

You should not provide personal information that is unnecessary for the service you have requested.

3.8 Device and technical information

When you visit our website, certain technical information may be collected automatically.

This may include your IP address, browser type, device type, operating system, approximate location derived from technical information, pages viewed, referring website, date and time of access, network information and other technical information.

3.9 Website usage information

We may collect information about how you interact with our website, including pages visited, products viewed, searches performed, items added to a cart and interactions with website features, where such functionality is enabled.

3.10 Cookies and similar technologies

Our website and Shopify may use cookies, pixels, local storage and similar technologies.

Some technologies are necessary for the operation, security and functionality of the website.

Other technologies may be used for analytics, preferences, performance or marketing, depending on the services and settings enabled on our store.

Where applicable law requires consent for optional cookies or similar technologies, we will provide an appropriate mechanism to manage your preferences.

You can also control cookies through your browser settings. Blocking certain cookies may affect some website functionality.

1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

4.1 Directly from you

For example, when you:

Create a customer account.

Complete a checkout.

Purchase a product or service.

Submit a contact form.

Subscribe to marketing communications.

Request customer support.

Communicate with us.

Provide information for a service project.

Submit files or other materials to us.

Write a review or provide feedback.

4.2 Automatically

Certain information may be collected automatically when you use our website through cookies, pixels, Shopify functionality, server logs, analytics technologies and similar technologies.

4.3 Through service providers

Our service providers may collect or process personal information on our behalf when providing services such as payment processing, website hosting, ecommerce functionality, analytics, security, email delivery, customer support and other technical services.

4.4 Through third parties

We may receive personal information from third parties where permitted by law and where reasonably necessary to provide our Services, process transactions, prevent fraud, comply with legal requirements or perform another lawful business purpose.

1. WHY WE USE PERSONAL INFORMATION

We may process personal information for purposes including:

5.1 Providing our products and services

To process orders, provide digital products, deliver downloads, provide creative and digital services, communicate regarding projects and provide customer support.

5.2 Processing payments

To process and confirm payments, refunds, cancellations, chargebacks and other transaction-related activities.

5.3 Managing customer accounts

To create, maintain and secure customer accounts where account functionality is available.

5.4 Communicating with customers

To respond to enquiries, provide customer service, send order confirmations, provide service updates and communicate about matters connected to your purchase or account.

5.5 Improving our website and Services

To understand how customers use our website, identify technical problems, improve our products and services, analyse performance and improve customer experience.

5.6 Security and fraud prevention

To detect, investigate, prevent and respond to fraud, unauthorised access, abuse, malicious activity, payment problems, security incidents and other risks.

5.7 Marketing

Where permitted by applicable law, we may use your personal information to send promotional messages, product updates, offers, newsletters and other marketing communications.

Electronic direct marketing will be conducted in accordance with applicable South African law.

You may withdraw consent or opt out of promotional communications by using the unsubscribe function included in a marketing message or by contacting us at hello@blessingmdigital.co.za.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications.

5.8 Legal and regulatory obligations

We may process personal information when necessary to comply with applicable laws, regulations, court orders, lawful requests, tax requirements, accounting requirements, legal proceedings or regulatory obligations.

5.9 Protecting our rights

We may process information where reasonably necessary to establish, exercise or defend legal rights, prevent misuse of our Services, enforce our Terms of Service or protect the rights, property and safety of Blessing M Digital, our customers and others.

1. LAWFUL PROCESSING

We will process personal information only where there is a lawful basis for doing so under applicable law.

Depending on the circumstances, processing may be necessary to:

Perform a contract or take steps at your request before entering into a contract.

Comply with a legal obligation.

Protect legitimate business interests where lawful and appropriate.

Respond to your requests.

Provide products or services that you requested.

Obtain your consent where consent is required.

Prevent fraud, abuse or security threats.

Perform another lawful purpose permitted under POPIA or other applicable law.

Where we rely on consent, you may withdraw that consent subject to applicable legal limitations and circumstances where another lawful basis permits continued processing.

1. SHARING PERSONAL INFORMATION

We may disclose personal information to third parties where reasonably necessary and lawful.

These may include:

7.1 Shopify

Shopify provides ecommerce technology and infrastructure for our online store.

Shopify may process personal information in accordance with its own privacy policies and the services we use.

Shopify's privacy information is available at:

https://www.shopify.com/legal/privacy

7.2 Payment providers

We may use PayFast, Paystack and Shopify Payments to process transactions.

Payment providers may process personal and financial information in accordance with their own privacy policies and terms.

7.3 Technology and service providers

We may use third parties that provide services such as hosting, website technology, analytics, security, email delivery, customer support, cloud storage, digital-product delivery and other technical services.

These providers may process personal information only to the extent reasonably necessary for their services or as otherwise permitted by applicable law.

7.4 Professional advisers

We may disclose information to legal, accounting, tax, financial, insurance or other professional advisers where reasonably necessary.

7.5 Government authorities and legal processes

We may disclose personal information where required or permitted by law, court order, regulatory requirement or lawful government request.

7.6 Business transfers

If our business, assets or operations are sold, transferred, reorganised or otherwise changed, personal information may be disclosed or transferred where legally permitted and reasonably necessary for the relevant transaction.

We do not sell your personal information as a standalone commercial product.

1. INTERNATIONAL TRANSFERS

Some of our technology and service providers may store or process personal information outside South Africa.

For example, Shopify and other technology providers may operate infrastructure or services in countries other than South Africa.

Where personal information is transferred outside South Africa, we will do so only where permitted by applicable law, including where the requirements of section 72 of POPIA are satisfied.

Depending on the circumstances, a cross-border transfer may be permitted where the recipient provides an adequate level of protection, where an applicable agreement or other lawful mechanism applies, where you have consented where required, where the transfer is necessary for a contract, or where another legal ground under POPIA permits the transfer.

Because third-party providers may operate internationally, your personal information may therefore be processed in countries with privacy laws that differ from those in South Africa.

1. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unlawful access, loss, misuse, alteration, destruction or unauthorised disclosure.

Security measures may include access controls, authentication, secure systems, provider security controls, monitoring and other safeguards appropriate to the nature of the information and the risks involved.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through unsecured channels unless necessary and specifically requested for a legitimate purpose.

Where a security compromise involving personal information occurs, we will take appropriate steps as required by applicable law, including applicable notification obligations.

1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may depend on factors including:

Whether you have an active account.

Whether we are providing an ongoing service.

Whether the information is necessary to complete a transaction.

Whether we need the information to respond to a dispute or complaint.

Whether we need the information for legal, tax, accounting or regulatory purposes.

Whether retention is necessary to establish, exercise or defend legal rights.

When information is no longer reasonably required, we may securely delete, destroy, anonymise or de-identify it, subject to applicable legal requirements.

1. YOUR RIGHTS UNDER POPIA

Subject to applicable legal limitations, data subjects may have rights concerning their personal information, including the right to:

Request access to personal information we hold about you.

Request correction of inaccurate, incomplete or outdated personal information.

Request deletion of personal information in circumstances permitted by law.

Object to certain processing of your personal information.

Object to the processing of personal information for direct marketing by electronic communication where applicable.

Withdraw consent where processing is based on consent.

Request information concerning certain processing activities.

Lodge a complaint where you believe your privacy rights have been infringed.

These rights are not absolute and may be subject to legal exceptions, verification requirements and other limitations under POPIA and applicable law.

1. HOW TO EXERCISE YOUR RIGHTS

To request access, correction, deletion, objection or another privacy-related action, contact us at:

hello@blessingmdigital.co.za

Please include enough information for us to understand your request.

We may need to verify your identity before processing the request.

We may request additional information where reasonably necessary to verify that the person making the request is the relevant data subject or an authorised representative.

We will handle requests within the timeframes and according to the procedures required by applicable law.

1. DIRECT MARKETING

We may send electronic marketing communications where permitted by POPIA and other applicable law.

Where consent is required, we will seek the required consent.

Where the law permits communication with an existing customer in connection with similar products or services, we may rely on the applicable legal provision, subject to the required conditions and opt-out mechanisms.

Each applicable marketing communication will provide an appropriate method for opting out.

You may also contact us directly at hello@blessingmdigital.co.za to request that marketing communications stop.

1. CUSTOMER REVIEWS AND FEEDBACK

If you voluntarily submit a review, testimonial, comment, suggestion or other feedback, we may process the personal information contained in that submission for purposes associated with operating, improving or promoting our Services, subject to applicable law.

Where we publish a testimonial or review publicly, we may display information such as the name you provided with the submission where reasonably necessary and lawful.

You should avoid submitting personal information belonging to another person without their permission.

1. CUSTOMER FILES AND SERVICE INFORMATION

Some services may require customers to provide files or personal information so that we can perform the requested service.

Examples may include:

CV and resume information.

Professional information.

Business information.

Photographs.

Videos.

Brand assets.

Website content.

Social-media information.

Contact information.

Documents supplied for editing or design.

You remain responsible for ensuring that you have the right to provide any information or files belonging to another person.

We will use customer-provided materials only for legitimate purposes connected to providing the requested service, unless another lawful purpose applies or you separately authorise another use.

We will not intentionally request unnecessary sensitive personal information.

1. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links, integrations or references to third-party websites and services.

Third parties may include payment processors, social media platforms, analytics providers, email providers and other external services.

When you access a third-party service, that service may collect information directly from you.

Third-party services operate under their own privacy policies and terms.

We are not responsible for privacy practices controlled exclusively by third parties.

You should review the relevant third-party privacy policy before providing personal information to them.

1. SHOPIFY

Our store is powered by Shopify.

Shopify may collect and process information concerning your interaction with Shopify-powered stores and related services.

Shopify's processing may include information necessary to provide ecommerce functionality, security, fraud prevention, analytics and other Shopify services.

Shopify may process information independently in certain circumstances according to its own privacy policies.

You can review Shopify's current Privacy Policy at:

https://www.shopify.com/legal/privacy

You can also review Shopify's privacy controls at:

https://privacy.shopify.com/

1. COOKIES

Cookies are small data files stored on your device when you visit a website.

We and our service providers may use cookies or similar technologies for purposes including:

Website functionality.

Security.

Session management.

Remembering preferences.

Analytics.

Performance measurement.

Understanding website usage.

Marketing and advertising, where enabled and legally permitted.

Shopify provides customer privacy and cookie-control functionality that can be configured by merchants.

We may update our cookie settings and technology from time to time as our website and Services change.

You may also manage cookies through your browser settings.

1. CHILDREN'S INFORMATION

Our Services are available to customers subject to applicable law.

We do not intentionally request unnecessary personal information from children.

Where a child provides personal information in circumstances where parental or guardian involvement is required by law, a parent or legal guardian may contact us regarding the information.

If you believe that a child has provided personal information to us unlawfully or without the required authorisation, contact us at hello@blessingmdigital.co.za.

1. PRIVACY COMPLAINTS

If you believe that we have handled your personal information unlawfully or otherwise violated your privacy rights, please contact us first at:

hello@blessingmdigital.co.za

We will investigate the complaint and take reasonable steps to resolve legitimate concerns.

You may also lodge a complaint with the Information Regulator of South Africa where permitted by applicable law.

The Information Regulator's current complaint information is available at:

https://inforegulator.org.za/complaints/

The Information Regulator can also be contacted through:

POPIAComplaints@inforegulator.org.za

General enquiries:

enquiries@inforegulator.org.za

Telephone:

010 023 5200

Toll-free:

0800 017 160

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, business practices, legal requirements or privacy obligations.

When we update this Privacy Policy, we will update the “Last updated” date displayed at the top of the policy.

Where applicable law requires additional notice or consent for a material change, we will provide the required notice or obtain the required consent.

You should review this Privacy Policy periodically to remain informed about how we process personal information.

1. CONTACT INFORMATION

If you have questions about this Privacy Policy, want to exercise a privacy right, want to update your information, want to withdraw marketing consent, or have a privacy complaint, contact us:

Blessing M Digital

Email: hello@blessingmdigital.co.za

Phone: +27 73 522 602

Website: https://blessingmdigital.co.za

Privacy enquiries: hello@blessingmdigital.co.za

Information Officer contact:: hello@blessingmdigital.co.za