Contact & Support
Support is run by one person, in South African hours. You will get a reply as soon as reasonably possible, usually within a business day or two. There is no automated instant-response system and it would be dishonest to claim one.
How to reach a person
Email hello@blessingmdigital.co.za
Or use the form further down this page. Both reach the same inbox. Replies come from a person, not a bot.
Before you write — two things solve most problems
- Download not arrived? Check your spam, promotions and junk folders first, since delivery email often lands there. If it is not in any of them, email the address above with your order number and your files will be sent to you directly.
- A file will not open properly? Open it in Microsoft Word or Google Docs rather than a phone's built-in document viewer, which often cannot render the formatting. This is the single most common issue.
If you have already bought
Include these four things and the problem gets solved on the first reply instead of the third:
- Your order number
- The email address you used at checkout
- The exact filename you are having trouble with
- What you were trying to do, and what happened instead. A screenshot helps enormously.
If you have not bought yet
Ask anything. If the answer is that this product is not right for you, that is what you will be told. A refund request later costs everybody more than an honest answer now. Most pre-purchase questions are already answered on the questions page, and the start here guide shows the order to open the sixteen files in.
What this store cannot do
It cannot write or review your CV for you, this is a self-service template system, not a writing service. It cannot give you legal or immigration advice. And it cannot tell you whether a specific employer will call you back.